Frequently Asked Questions

Most of our collection is available for in-store viewing and purchase only. We are a curated pop-up showcasing unique pieces that benefit from being seen in person. Please visit us in Glasgow or contact us for specific inquiries.

Yes, we can hold items for a limited time. Please contact us directly via email or phone to arrange a reservation.

We reserve the right to cancel any order where a pricing error has occurred. Orders are not accepted until dispatched

Yes, we offer delivery within the UK. Delivery is £40, or free on orders over £1,000. Most orders arrive within 1-3 working days.

We primarily serve the UK market. For international inquiries, please contact us directly and we'll do our best to accommodate your request.

Larger items are delivered by our courier service. Delivery typically takes 7-10 working days within the UK.

Under UK Consumer Contracts Regulations, you have 14 days from receipt to return items. Items must be unused, in original packaging, and in resaleable condition. Contact us at info@bisousbisous.shop to arrange a return.

Yes, furniture can be returned within 14 days. You are responsible for return shipping costs unless the item is faulty. We recommend inspecting items upon delivery.

Please report any damage within 48 hours of delivery with photos. We will arrange a replacement or full refund.

BISOUS BISOUS is located at 20 St Andrews Street, Glasgow G1 5PD, in the historic Trongate area. We're walking distance from Queen Street and Central Railway Stations.

Thursday & Friday: 12:30–5:30pm, Saturday & Sunday: 11am–4pm. We're closed Monday–Wednesday. Appointments available outside these hours.

BISOUS BISOUS is curated by Natasha Russell, bringing European sensibility and design expertise to Glasgow's collector community through Detail Retail.